Privacy Policy

Gharup (“Gharup”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect when you use the Gharup website, request or use our services, create an account, contact us, or apply for a job, why we use that information, when we share it, how we protect it, and the choices available to you.

This policy applies to https://www.gharup.in and the services provided through it.

1. Personal information we collect

Depending on how you interact with Gharup, we may collect the following information.

1.1 Booking and service information

When you request or book a service, we may collect:

Your name
Mobile number
Email address, where provided
Service address
Property type
Service requested
Preferred service date and time
Booking details and status
Instructions, notes, photographs, or other information that you voluntarily provide in connection with the service
Information necessary to communicate with you regarding the booking

1.2 Account information

If you create an account, we may collect:

Your name
Mobile number
Email address, where provided
Saved addresses
Booking history
Account and authentication information

We use this information to maintain your account, provide access to your bookings, and help keep your account secure.

1.3 Job applications

If you apply for a job or other opportunity with Gharup, we may collect information such as:

Name
Mobile number
Email address
City and PIN code
Skills and qualifications
Work experience
Availability
Resume or other information you provide as part of your application

We use this information to evaluate applications and communicate with applicants.

1.4 Communications

If you contact Gharup by phone, email, WhatsApp, contact forms, or other communication channels, we may retain the information you provide so that we can respond to your request, manage your booking, resolve complaints, or maintain appropriate records.

1.5 Technical and usage information

When you use our website, we may automatically receive limited technical information, such as:

IP address
Browser type and version
Device type
Operating system
Pages visited
Approximate usage information
Referring pages or sources
Date and time of access
Information about interactions with our website

We use this information to operate, secure, maintain, and improve the website and to understand how visitors use our services.

2. How we use personal information

We may use personal information for the following purposes:

To receive, confirm, schedule, and provide requested services
To communicate with you about your booking, service, cancellation, rescheduling, or refund
To connect you with the service professional assigned to your booking
To maintain your account and booking history
To provide customer support and resolve complaints
To process and administer payments and refunds where applicable
To improve our website, services, and customer experience
To maintain website and account security
To detect, prevent, and investigate fraud, misuse, unauthorised activity, or other security issues
To evaluate job applications
To communicate with applicants regarding opportunities with Gharup
To comply with applicable laws, regulations, legal processes, and lawful requests from authorities
To establish, exercise, or defend legal rights and claims
For other purposes that are communicated to you at the time information is collected or otherwise permitted by applicable law

We will not use personal information for purposes that are materially different from the purpose for which it was collected unless permitted by applicable law or based on an appropriate notice or consent.

3. Legal basis for processing

Depending on the circumstances and applicable law, Gharup may process personal information:

with your consent;
where processing is necessary to provide a service or respond to a request made by you;
where processing is necessary to comply with a legal obligation;
where processing is necessary for legitimate operational, security, fraud-prevention, or legal purposes to the extent permitted by applicable law; or
on another lawful basis available under applicable law.

Where processing is based on consent, you may withdraw that consent through the means provided by Gharup. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

4. Sharing of personal information

Gharup does not sell your personal information.

We may share personal information where reasonably necessary with the following categories of recipients:

4.1 Service professionals

When you request a service, we may provide the assigned professional with information necessary to complete the booking, such as:

Your name
Service address
Contact number
Service requested
Scheduled date and time
Relevant instructions or information required to perform the service

The information provided should be limited to what is reasonably necessary for the particular service.

4.2 Service providers

We may use third-party service providers that help us operate Gharup, including providers for:

Website hosting and infrastructure
Email and communications
Analytics
Security and fraud prevention
Technical support
Payment processing, where applicable
Other technology and operational services

These providers may process personal information on our behalf as necessary to provide their services.

4.3 Legal and regulatory purposes

We may disclose personal information where reasonably necessary to:

comply with applicable law or legal process;
respond to lawful requests from government or regulatory authorities;
protect the rights, property, or safety of Gharup, our customers, professionals, or others; or
detect, prevent, or investigate fraud, security incidents, or unlawful activity.

4.4 Business changes

If Gharup undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

5. Service professionals and your information

Gharup may connect you with independent service professionals to fulfil your requested service.

A professional assigned to your booking may receive information necessary to contact you and provide the requested service.

Customers should avoid sharing unnecessary sensitive or confidential information with service professionals.

Gharup expects service professionals handling customer information in connection with Gharup services to use that information only for legitimate service-related purposes and to protect it appropriately.

6. Cookies and analytics

Gharup may use cookies and similar technologies to operate and secure the website, maintain sessions, remember preferences, understand website usage, and improve our services.

We may use Google Analytics to understand how visitors interact with our website, including information such as pages viewed, approximate usage patterns, device information, and other technical information.

We do not intentionally send your name, mobile number, service address, or other directly identifying booking information to Google Analytics as analytics data.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and analytics technologies.

You can also control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and complying with applicable legal, accounting, tax, or regulatory requirements.

When personal information is no longer required for a legitimate purpose, we will take reasonable steps to delete it or otherwise ensure that it is no longer associated with an identifiable individual, subject to applicable law.

Job application information may be retained for as long as reasonably necessary to evaluate the application, communicate with the applicant, consider the applicant for relevant opportunities, and meet applicable legal or administrative requirements.

8. Security

Gharup uses reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

encrypted connections when information is transmitted through our website;
access controls;
restricted access to personal information;
security monitoring and operational safeguards; and
reasonable measures designed to protect our systems and infrastructure.

However, no website, application, network, or method of electronic transmission can be guaranteed to be completely secure.

If you believe your account or personal information has been compromised, please contact us promptly.

9. Your choices and rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

request information about the personal information we process about you;
request correction of inaccurate or incomplete personal information;
request deletion or erasure of personal information where applicable;
withdraw consent where processing is based on consent;
raise a grievance regarding the processing of your personal information; and
exercise other rights available to you under applicable law.

To make a request, contact us using the details provided in the Contact us section below.

We may need to verify your identity before completing certain requests to help protect your information from unauthorised access.

Where deletion or withdrawal of consent affects information that is necessary to provide a service, we may no longer be able to provide that service.

10. Children's privacy

Gharup's services are intended for adults.

We do not knowingly seek to collect personal information directly from children for the purpose of creating accounts or requesting services.

If we become aware that personal information has been collected from a child in circumstances where applicable law requires parental or guardian consent, we will take appropriate steps as required by applicable law.

The Digital Personal Data Protection Act defines a child as an individual who has not completed 18 years of age and contains specific requirements concerning processing of children's personal data.

11. Grievance redressal

If you have a question, concern, or complaint regarding the processing of your personal information or this Privacy Policy, you may contact our Grievance Officer.

Grievance Officer: Chandra Prakash
Email: grievance@gharup.in
Phone: +91 89494 05508

We will acknowledge and address grievances within the timelines required by applicable law.

The DPDP Act requires a Data Fiduciary to publish business contact information for a person who can answer questions about processing of personal data and to establish an effective grievance-redressal mechanism.

12. International processing

Some technology and service providers used by Gharup may process personal information using infrastructure or systems located outside India.

Where personal information is transferred or processed outside India, Gharup will do so subject to applicable law and any requirements or restrictions that may apply to such transfers.

13. Third-party websites and services

Our website may contain links to third-party websites, applications, or services.

Gharup is not responsible for the privacy practices, security, or content of third-party websites or services that we do not operate.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable laws.

When we make changes, we will publish the updated Privacy Policy on this page and update the “Last updated” date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

15. Contact us

If you have any questions about this Privacy Policy or how Gharup handles personal information, please contact us:

Gharup
Email: hello@gharup.in
Phone: +91 89494 05508
Website: https://www.gharup.in

For privacy-related grievances:
Grievance Officer: Chandra Prakash
Email: grievance@gharup.in
Phone: +91 89494 05508